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Please complete this form to help us understand your business and fulfillment requirements. Our team will review your information and provide the most suitable 3PL, warehousing, and logistics solution for your needs.
Please complete this form to help us understand your business and fulfillment requirements. Our team will review your information and provide the most suitable 3PL, warehousing, and logistics solution for your needs.
Welcome to PrepNest Logistics (“PNL,” “we,” “our,” or “us”). These Terms & Conditions govern the use of our website and the international logistics, inventory preparation, warehousing, storage, and fulfillment services we provide.
By using our website or engaging our services, you (“the Client,” “you,” or “your”) agree to these Terms & Conditions. These terms should be read alongside any applicable quotation, agreed pricing schedule, client service agreement, or written operational arrangement between PNL and the Client.
PrepNest Logistics provides comprehensive 3PL, warehousing, and e-commerce prep solutions across our UK and USA fulfillment facilities. Our services cover platforms such as Amazon (FBA/FBM), eBay, TikTok Shop, Shopify, and other online marketplaces. Depending on the agreed service scope, our offerings include:
FBA preparation and fulfillment.
Inventory receiving and handling.
Product labeling and packaging.
Inventory storage.
FBM order fulfillment.
TikTok Shop and eBay fulfillment.
Pickup and related logistics services, where agreed.
The exact scope and pricing tier applicable to each account will be confirmed with the Client prior to receiving inventory.
The Client is responsible for:
Accurate Data: Providing accurate business details, contact information, product listings, SKUs, barcodes, and shipment declarations.
Designated Inbound Addressing: Ensuring all inbound shipments sent to PNL warehouses include the specific recipient or account name designated during onboarding (e.g., Adil Saleem for USA facility inbound).
Order & Label Submission Channels: Submitting daily order details and PDF shipping labels through the designated communication channel (e.g., dedicated WhatsApp client group) before the regional daily cut-off time for same-day processing.
Compliance: Guaranteeing that all products comply with regional safety laws, customs regulations, marketplace rules, and carrier guidelines.
Special Instructions: Disclosing any specific packaging requirements, box preferences, fragile handling, or safety precautions in advance.
Timely Settlement: Settling all weekly invoices, storage fees, and packaging surcharges according to the agreed billing schedule
Daily Submission Cut-off: Order sheets and PDF shipping labels submitted via designated client channels (e.g., WhatsApp client group) before 01:00 PM GMT Monday through Friday will be processed, packed, labeled, and scanned on the same business day.
Late Submissions: Orders or shipping labels received after 01:00 PM GMT will be processed, scanned, and dispatched on the next business day.
Shipping Labels: The Client remains responsible for providing valid PDF shipping labels (purchased via eBay, USPS, UPS, FedEx, Royal Mail, or other authorized carriers).
PNL’s standard service rates are as follows, unless a different rate is agreed in writing.
United Kingdom
FBA & Pickup: £0.45 per unit.
FBM, TikTok Shop & eBay Fulfillment: £2 per unit.
United States
FBA & Pickup: $0.5 per unit.
FBM, TikTok Shop & eBay Fulfillment: $2.5 per unit.
Standard FBM orders are dispatched in polybag mailers. Where corrugated boxes are required or requested, standardized box fees apply:
Small Box (Holds up to 5 lbs): $3.00 / £2.50 per box.
Medium Box (Holds up to 12 lbs): $5.00 / £4.00 per box.
Large Box (Holds up to 25 lbs): $8.00 / £6.50 per box.
The above rates apply to the relevant agreed services. Additional charges may apply for storage, special packaging, additional labeling, rework, returns processing, shipping, or other services outside the agreed scope.
Storage charges depend on factors including inventory weight and box size. Applicable storage rates will be communicated to the Client.
PNL may update its pricing from time to time. Changes to pricing for future services will be communicated to the Client. Existing agreed rates will remain applicable unless both parties agree otherwise or the existing arrangement provides for a price adjustment.
Promotional Free Storage: PrepNest Logistics provides 2 Months of Free Storage for eligible inventory, starting from the date inventory is received and checked into our UK or USA facility.
Long-Term Storage Charges: Inventory remaining in storage beyond the 2-month free period will incur monthly long-term storage fees.
Long-Term Storage Rates: Charges range from $3.00 to $10.00 per box/month in the USA and £3.00 to £8.00 per box/month in the UK, calculated based on carton dimensions, total weight, and warehouse space footprint.
Clients are responsible for monitoring inventory velocity and scheduling replenishment or removal before free storage expires.
PNL does not require advance payment as a standard condition for its services.
The billing schedule will be agreed with each Client and may be weekly, biweekly, or monthly.
Clients are responsible for paying invoices according to the agreed billing schedule and payment due date.
Invoices may include service fees, applicable storage charges, and any additional costs agreed upon with the Client.
If a payment becomes overdue, PNL may notify the Client and request settlement of the outstanding balance. If payment remains overdue after reasonable notice, PNL may suspend further services until the outstanding amount is resolved.
Any invoice dispute should be communicated to PNL promptly, with an explanation of the disputed charges. Both parties should make reasonable efforts to resolve the matter.
Clients must ensure that all products delivered to PNL warehouses are legal, authentic, properly labeled, and safe for handling.
Counterfeit goods, illegal items, stolen merchandise, hazardous materials (without prior written clearance), and unsafe products are strictly prohibited.
PNL reserves the right to reject or hold non-compliant items that pose safety, legal, or operational risks.
Clients should notify PNL promptly if they identify missing inventory, damage, incorrect labeling, or fulfillment errors.
Where possible, the Client should provide supporting evidence, including:
Shipment tracking details.
Photographs of damaged products or packaging.
SKU and product details.
Relevant order or shipment references.
Other documentation reasonably required to investigate the issue.
PNL will review reported issues and work with the Client to determine the cause and an appropriate resolution.
Where a verified error is attributable to PNL’s performance of the agreed services, PNL will consider an appropriate correction, rework, credit, or refund, subject to the applicable agreement and law.
Issues involving transportation providers, product suppliers, or other third parties will be assessed according to the relevant circumstances and responsibilities.
Clients should report issues as soon as reasonably possible so that evidence can be preserved and any applicable claim deadlines can be met.
Refunds are assessed according to the nature of the issue, the services performed, and applicable law.
Where a service has not been performed as agreed because of a verified error attributable to PNL, an appropriate correction, rework, credit, or refund may be considered.
Charges for services properly completed are generally non-refundable, except where otherwise agreed or required by law.
Product defects, supplier issues, marketplace decisions, and carrier-related damage will be assessed separately from errors directly attributable to PNL.
The Client remains responsible for its seller accounts, product listings, sales, advertising, pricing, customer communications, and marketplace compliance.
PNL does not guarantee marketplace account approval, product listing approval, sales volume, revenue, product rankings, customer reviews, or the continued availability of marketplace services.
The Client must provide accurate fulfillment instructions and ensure its products and business activities comply with the rules of the relevant sales platform.
PNL will perform its agreed services with reasonable care and in accordance with applicable legal requirements.
To the extent permitted by applicable law, PNL will not be responsible for indirect or consequential losses, such as anticipated profits, sales, business opportunities, or marketplace standing, except where such losses cannot lawfully be excluded.
Responsibility for proven loss, damage, or service failure will be determined according to the circumstances, the agreed service arrangement, available evidence, and applicable law.
Nothing in these Terms & Conditions excludes liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.
Services may involve transportation providers, carriers, marketplaces, payment providers, and other third-party service providers.
Additional third-party terms, service limitations, and claims procedures may apply where relevant.
PNL will make reasonable efforts to assist with service-related issues where appropriate. Responsibility for any loss or failure will be assessed according to the applicable agreement, the circumstances, and applicable law.
Either party may request termination of an ongoing service arrangement by providing written notice in accordance with the agreed terms.
PNL may suspend or terminate services where the Client materially breaches these Terms & Conditions, fails to pay outstanding invoices, provides materially inaccurate information, or requests unlawful or unsafe services.
Where reasonably practicable, PNL will notify the Client and provide an opportunity to resolve a remediable breach before termination.
Upon termination, the Client remains responsible for outstanding fees and charges properly incurred. The parties should coordinate the collection, return, or other appropriate handling of remaining inventory and settle outstanding balances.
Any sale or disposal of uncollected inventory must follow applicable law and any relevant contractual procedures.
PNL will take reasonable steps to protect confidential business information provided by Clients and use it as necessary to provide services, administer accounts, communicate about orders, and meet applicable legal obligations.
Personal information will be handled in accordance with applicable data protection laws and PNL’s Privacy Policy.
Neither party should disclose the other party’s confidential information except where authorized, reasonably necessary to perform the agreed services, or required by law.
PNL may update these Terms & Conditions from time to time to reflect changes in its services, business practices, or legal requirements.
Updated terms will be published on this website with a revised “Last Updated” date. Where required, PNL will provide notice of material changes affecting existing service arrangements.
If a dispute arises regarding services, payments, inventory, or these Terms & Conditions, both parties should first attempt to resolve the matter through good-faith communication.
The parties should share relevant records and supporting information and make reasonable efforts to reach a practical resolution.
This section does not prevent either party from exercising rights available under applicable law.
For questions regarding these Terms & Conditions or PNL’s services, please contact:
PrepNest Logistics (PNL)
Website: https://prepnestlogistics.com/
Contact: +92-332-2885888
Email: info@prepnestlogistics.com
Professional e-commerce prep, storage, and fulfilment solutions for Amazon, eBay, TikTok Shop, Shopify, Walmart, Etsy, and other online sellers.